PRODUCTS & RESTOCK FAQ
Do you use AI to create your products or canvases?
We do not use AI to create our products, artwork, or canvases. Every Blingkitybites kit is built with intention, originality, and real creative direction. We care deeply about making pieces that feel thoughtful, fun, and full of personality.
What comes in a Blingkitybites kit?
Every Blingkitybites kit comes with everything you need to get started and get sparkling. Depending on the kit, you’ll receive one or more pre-printed adhesive polyester canvases, machine-counted 5D resin square-cut drills, clear zip-lock bags for drill storage, a transparent applicator pen, pink comfort grip, single, 3-placer, and 6-placer tips, 2 wax pads in a heart-shaped case, a pink sorting tray, pink stainless steel tweezers, a color chart sticker, a tool storage bag, and a little extra love for sparkle.
Do you sell on Amazon or other websites?
We used to sell on Amazon, and our Amazon store page may still be visible, but our products there are sold out. We chose to stop selling on Amazon because we could not compete with the flood of cheap kits and AI-created artwork being sold there, and we also did not have enough control over our inventory and fulfillment experience. For us, it’s important to make sure every kit reaches the Bling Fam in perfect, pristine condition. At this time, we only sell through our official Shopify website and sales channels directly connected to our store, such as our official social media shops and Shop. We do not sell on any other websites. If you see Blingkitybites listed anywhere else, there’s a good chance it is fake or unauthorized, so please reach out to us right away.
Why do restocks take time?
Blingkitybites is a tiny shop, so our creation and production timeline can take a little longer than larger corporate brands. Every design is created in-house, and once everything is finalized and approved, we submit our kits for production in China. Production can take around 3 to 4 weeks depending on the size of the order, and shipping to the U.S. can take about 2 months by ocean or around 3 weeks by air.
How do you handle production and restocks?
We do our best to keep a balanced restock flow so kits stay available, but sometimes delays happen that are outside our control. We also care deeply about how our products are made. We ethically source our kits and have inspected our factory to make sure working conditions meet our standards, with no slavery or child labor. As Blingkitybites grows, more kits will be available more often.
Is there a limit to how many kits I can purchase at once?
Yes. At this time, there is a limit of 10 of each kit per order and per customer. If we see multiple orders placed for the same kit by the same customer, we may adjust or cancel the order. This helps us manage inventory fairly and gives more of the Bling Fam a chance to shop the kits they love.
SHIPPING (US)
How long does it take to process my order?
For regular, in-stock orders, we aim to process your order within 2–3 business daysand have it ready for carrier pickup. Business days do not include weekends or holidays. During high-volume times like new drops, holidays, or sales, processing may take a little longer.
How is shipping cost calculated?
Shipping costs are automatically calculated at checkout based on the weight of your order and your shipping destination. You’ll be able to review the full shipping cost before completing your purchase.
How can I track my order?
After placing your order, you’ll receive a confirmation email with your order number. Once your order has shipped, you’ll receive a second email with your tracking information. Please allow a few days for the tracking to update.
Can you check the status of my shipment or give me more details?
We only have access to the same tracking information shown on your shipment tracking page. If you need more details or assistance, it’s best to contact the postal service directly. Once your package has shipped, Blingkitybites is not responsible for carrier delays or delivery issues. If your package is returned to us due to an invalid or incomplete shipping address, please email us at hello@blingkitybites.com.
What if I don’t see my confirmation or shipping email?
Please check your promotions, junk, and spam folders in case the email landed there. You can also mark our emails as safe so you don’t miss future updates from us.
Can I change my shipping address?
You may be able to update your shipping address if your order has not been packed yet. Please contact us as soon as possible with your order number and correct shipping address, and we’ll do our best to make the change for you.Email us at hello@blingkitybites.com.
Will my order be delivered by the holidays?
Please note that we cannot guarantee specific delivery dates. Transit time is ultimately up to the postal carrier.
INTERNATIONAL SHIPPING
Which countries do you ship to?
We ship to most countries worldwide, although some shipping services may be limited depending on the destination. You’ll be able to see available shipping options at checkout. You can also check whether your country is included by using the country selector in the top right of our menu bar.
Why don’t I see my country on the available shipping list?
For now, because we’re still a tiny shop, we only offer international shipping to select countries supported through Shopify. We may expand to additional countries in the future, but at this time, shipping availability is limited to the locations currently offered at checkout.
How is international shipping cost calculated?
International shipping rates are automatically calculated based on the weight of your order and the destination country. These rates are set by USPS, so unfortunately we do not have control over the shipping cost.
Will I need to pay import taxes?
Yes, you may be responsible for paying additional customs duties, import taxes, or other fees depending on your country. These charges are determined by your local customs authority, and we’re unable to control or predict what they may be.
How long does international shipping take?
Standard international shipping can be slow, so please expect delivery to take several weeks. We only have access to the same tracking information shown on your shipment tracking page. If you need more details or assistance, it’s best to contact the postal service directly.
Do you allow freight forwarders?
We do not recommend using freight forwarders. Orders shipped to a freight forwarder or similar service are placed at your own risk and will not be replaced or refunded if the package is lost, stolen, or damaged at any point in transit. We are also unable to provide any additional shipping information or documentation beyond what is included with your order.
CANCELLATIONS & RETURNS
Can I cancel my order?
Yes, if your order has not shipped yet, you can request a cancellation by emailing us at hello@blingkitybites.com with your order number. If your order is eligible, we’ll cancel it and issue a full refund. Once an order has shipped, it can no longer be canceled.
Can I cancel a pre-order?
Yes. If your pre-order has not shipped yet, you can cancel it by emailing us at hello@blingkitybites.com with your order number. If your pre-order has already shipped, it can no longer be canceled and our Refund Policy will apply.
What is your return policy?
We accept hassle-free returns within 14 days of the carrier-confirmed delivery datefor items that are unused, unopened, and in their original packaging with all tamper-evident seals and factory wrapping fully intact. Returns must include the complete kit. Opened, used, or tampered items are not eligible for return. Some items, including mystery kits, special edition launches, clearance items, and gift cards, are final sale and cannot be returned. All international orders are final and are not eligible for return.
Can I return an opened or used kit?
We do not accept returns on opened or used kits. Because of the nature of our products, to be eligible for a return, the kit must be unused, unopened, and in its original packaging with the factory wrapping film and all tamper-evident seals fully intact. We also do not accept returns on international orders, as all international sales are final.
When will I receive my refund?
Once we receive and approve your return, we’ll process your refund within 3 business days. Refunds are issued to your original payment method. Please note that your bank or payment provider may take additional time to post the refund.
What if my order arrives damaged or something is wrong?
If something is wrong with your order, please email us at hello@blingkitybites.com within 7 calendar days of the carrier-confirmed delivery date. Be sure to include clear photos of the product, packaging, and shipping label so we can review your claim. We can help with factory-related issues, such as missing gems, tools, canvases, or other kit contents. We do not cover damage caused by the shipping carrier or delivery process.
STILL NEED HELP?
If you didn’t find the answer you were looking for in the FAQ above, email our support team directly and we’ll be happy to help.