RETURN & REFUND POLICY

We want your experience with Blingkitybites to be awesome from start to finish. If something isn’t right with your order, we’re here to help.

RETURN WINDOW


We accept return requests within thirty 30 days of the carrier confirmed delivery date.


RETURN ELIGIBILITY

To be eligible, your item must be unused, unopened, and in its original packaging. Because of the nature of our product, diamond painting kits that include adhesive canvases, printed guides, sticker sheets, precisely counted drill bags, wax pads, tools, and protective packaging, we do not accept returns on any item that has been opened, used, or shows signs of tampering or wear.

All returns are subject to our inspection and approval. We reserve the right to refuse any return that does not comply with this policy.


PACKAGING AND CONTENTS REQUIREMENTS



To keep things fair for everyone, we can only accept returns for kits that are in brand new, unused, unopened, and resalable condition. For a return to be approved, all of the following must be true.

Factory plastic wrap: The kit must be in its original factory plastic film wrapping, fully intact. If the plastic film is removed, torn, punctured, cut, peeled back, or shows any sign of tampering, the kit is not eligible for return.

Box seal sticker if present: Some kits including older inventory may also include a seal sticker used to close the box. If your kit has a seal sticker, it must be fully intact and untampered. If it has been removed, cut, torn, peeled back, scratched, marked, or shows any sign of tampering or damage, the kit will not qualify for return.

Drill or gem bags: All drill or gem bags must be unopened and unused. Our drills are precisely counted and packed for each kit. If any drill or gem bag is opened even partially, missing, mixed, or shows signs of use, the kit is not eligible for return.

Color chart sticker: The color chart sticker sheet must be included, complete, and unused with no missing stickers, peeling, writing, markings, or damage.

Canvas protective cover film: The canvas protective cover film must be fully in place and intact. If the cover film has been peeled back, lifted, removed, wrinkled from handling, or shows signs of use, the kit is not eligible for return.

Other signs of use that make a return ineligible include bent or dirty canvases, used wax pads or tools, writing or markings on the box or packaging, broken inner packaging, missing inserts, or any other visible damage, tampering, or wear.


COMPLETE KIT RETURNS ONLY

 

Returns must include the entire kit in its original packaging. Partial returns of canvases, tools, drills, or accessories will not be accepted.

If your purchase was part of a bundle, promotion, or buy one get one offer, all items included must be returned in full to qualify for a refund.


FINAL SALE ITEMS


Some items will be clearly labeled as final sale when you buy them. This includes things like mystery kits, special edition launches, clearance deals, and gift cards. These products are not eligible for returns or exchanges, and that info will always be noted on the product page.


HOW TO START A RETURN



Email us at hello@blingkitybites.com with your order number, reason for the return, and photos of the item or items showing the condition including the factory wrap and contents. We will review your request and if it meets our return policy, we will provide you with the return address and return instructions.

Please do not send items back without prior approval. Unauthorized returns may be refused and will not be refunded.


RETURN SHIPPING



Customers are responsible for return shipping costs unless the item arrived damaged or we made a mistake with your order.

All returns must be shipped using a trackable shipping service. We strongly recommend purchasing shipping insurance. You are responsible for ensuring the return reaches us in good condition, and we are not liable for returns that are lost, delayed, or damaged in transit.

Your return must be postmarked within the 30 day window that begins on the carrier confirmed delivery date. Late returns may be refused.


REFUNDS


Once we receive your approved return and confirm everything is in original, unused condition, we will process your refund within three 15 business days. Refunds are issued to your original payment method. Your bank, credit card company, or payment provider may take additional time to post the refund, and we are not responsible for those timelines.

Shipping fees, shipping insurance, customs duties, import taxes, and other handling charges are non refundable. If your order originally qualified for free shipping, we may deduct the actual outbound shipping cost from your refund.


EXCHANGES AND PRICE ADJUSTMENTS



We do not offer exchanges, price adjustments, or retroactive discounts after checkout. This includes requests related to missed or unused promo codes, choosing the wrong discount, or requests to change an order after it has been placed.

Some discounts are applied automatically at checkout when eligible. Customers are responsible for reviewing their cart and order total before completing checkout to confirm any promo code or discount they intended to use has been applied.

Discount rules vary by promotion. Some offers may be combined and some may not. Unless we clearly state otherwise, promotions cannot be stacked or combined.

We review orders during processing before fulfillment and shipping. If you believe we made a pricing or discount mistake on our end, please contact us as soon as possible at hello@blingkitybites.com with your order number so we can review it before your order ships. If an error is confirmed, we will correct it.

If you need to change your order, you may request a cancellation before it ships and place a new order. Please review our Cancellation Policy.


DAMAGED DEFECTIVE OR INCORRECT ORDERS



We do our best to pack every order with care. If your order arrives with a factory related issue, such as a defective item, missing parts, or an incorrect item, please email hello@blingkitybites.com within 7 calendar days of the carrier confirmed delivery date.

Please include your order number and clear photos of the product, packaging, and shipping label so we can review your claim. In some cases, we may require the product to be returned before issuing a refund. Refunds for approved claims will be handled according to our refund process described above.

If your claim is approved and the issue is confirmed to be a factory related issue or an error on our end, we will cover the return shipping cost as part of the resolution.
Depending on the situation, we may offer a resolution in the form of a refund, a replacement kit, or store credit. In some cases, we may agree on store credit instead of a refund and return.

We ethically source our kits in China and each kit is sealed there as a complete unit. Because of this, we do not carry extra replacement parts or individual kit components. If a resolution requires replacement, the only option may be to replace the entire kit.

Please note that we are not responsible for damage caused during shipping or transit by the carrier. If you believe your package was damaged in transit, contact us as soon as possible and we will review the situation with you. Shipping insurance coverage, if available, may vary by order and destination and is subject to the carrier’s terms and limits. Any carrier damage claim, insurance review, or resolution is handled on a case by case basis.

We are not responsible for damage caused by improper use, accidents, normal wear and tear, or failure to follow product instructions and warnings.



LETS MAKE IT RIGHT TOGETHER



We are a small, independent brand, and we truly want you to love your Blingkitybites experience from the moment your box arrives. If something feels off with your order, please reach out to us first at hello@blingkitybites.com. Most issues can be solved quickly and easily, and we will always do our best to find a solution that leaves you happy.

We kindly ask that you give us the opportunity to make things right before leaving negative reviews, filing disputes, or escalating through your payment provider. Working directly with us helps us solve the problem faster and ensures you get the best possible resolution.



ABUSE OF THE RETURN POLICY



We reserve the right to limit or deny returns from customers who demonstrate excessive, fraudulent, or abusive return behavior.



INTERNATIONAL ORDERS



International customers may return eligible items under this policy as long as the return meets all eligibility requirements listed above.

International customers are responsible for all international shipping costs, return shipping costs, customs duties, import taxes, brokerage fees, and any other international fees. These charges are non refundable.

If an international shipment is refused due to unpaid duties or taxes, the order will not be eligible for a refund, and original shipping charges are non refundable.



CANCELLATIONS



For details about canceling orders or pre orders before they ship, please see our Cancellation Policy.